Student Terms & Conditions
English & Spanish versions / versiones en ingles y ESPAÑOL
🇬🇧 ISNATUR LTD — STUDENT TERMS & CONDITIONS (UK)
Part 1: English (governing version)
In case of discrepancy, the English version shall prevail.
(Online Education – Consolidated Text / Texto consolidado Educación Online)
1. About Us
ISNATUR LTD (“ISNATUR”, “we”, “us”, “our”) is a company registered in England and Wales with registered office in Wales.
Contact:
📧 admin@isnatur.com
2. Nature of Our Services
2.1 ISNATUR provides online education and training programmes in naturopathy and integrative health sciences.
2.2 Our programmes include:
- Professional Programmes (e.g. Naturopathy, Herbal Medicine, Massage Therapy);
- Specialisation Courses (e.g. Functional Medicine, Lifestyle Medicine, Phytotherapy);
- Academic Modules (e.g. Physiology, Biochemistry);
- Health Workshops;
- Delivered either:
- Synchronously online (live Zoom-based classes); or
- Asynchronously online (recorded modules).
2.3 All services are educational only. Nothing constitutes medical advice, diagnosis, treatment or professional authorisation.
3. Eligibility & Accounts
You must be at least 18.
Accounts are personal and non-transferable.
We may suspend or terminate access for misconduct, sharing logins, non-payment or fraud.
4. Contract Formation
Your order constitutes an offer.
A contract is formed only when:
(a) we confirm enrolment by email; and
(b) access to the learning platform is granted.
5. Prices, Currency, VAT & Payment Plans
5.1 Fees may be displayed and charged in:
- USD, processed through Wise or Stripe for international students; and
- GBP, processed through UK accounts (Mettle or others) for UK-based operations.
5.2 VAT will be applied where legally required.
5.3 Instalment plans constitute a binding obligation to pay the full programme fee.
5.4 Late or failed payments may result in suspension of access.
6. Access Duration & Programme Changes
6.1 Access to the learning platform is granted:
- for the duration of the programme; plus
- 12 additional months for revision and completion.
6.2 We may make reasonable academic or operational changes (timetable, faculty, platform, syllabus updates, regulatory alignment).
7. UK Consumer Cancellation Rights & Refund Policy
7.1 Cooling-Off Rights
Under the Consumer Contracts Regulations 2013, consumers normally have 14 days to cancel.
7.2 Digital Content Waiver
Where you request immediate access to digital content, you expressly consent that:
once access begins, your statutory cancellation right is lost.
This consent is collected at checkout.
7.3 Refund Policy by Programme Type
(a) Enrolment / Matriculation Fee
This is non-refundable, as it covers administrative processing, onboarding, academic allocation and reserved capacity.
(b) Recorded Courses (Asynchronous)
Refundable only before access is granted.
(c) Live or Hybrid Programmes
If cancelled before the start date: refund minus enrolment fee.
If cancelled after commencement: pro-rata refund for unused portion minus enrolment fee.
(d) Credit Recognition / Prior Learning Assessment
Non-refundable once started.
Refunds processed within 14 days via original payment method.
7A. Recognition of Prior Learning (RPL) / Convalidations
7A.1 ISNATUR may offer a Recognition of Prior Learning (“RPL”) or credit-transfer service whereby previous studies, qualifications or professional experience are assessed for possible exemption from parts of a programme.
7A.2 RPL is a separate paid service from programme tuition and does not guarantee admission, credit, exemption, certification or regulatory recognition.
7A.3 Any fees charged for RPL cover academic review, verification, mapping of learning outcomes and administrative processing and are therefore non-refundable once the assessment process has commenced.
7A.4 Applicants must provide accurate, complete and verifiable documentation. ISNATUR reserves the right to request additional evidence, certified translations, interviews or assessments.
7A.5 Decisions on RPL are taken at ISNATUR’s sole academic discretion and are final, subject only to internal review procedures.
7A.6 RPL outcomes may include:
(a) no credit awarded;
(b) partial exemption from modules;
(c) conditional exemption subject to additional assessment; or
(d) full exemption from specific modules only.
7A.7 RPL does not affect programme fees unless expressly stated in writing. Any tuition reduction is discretionary.
7A.8 RPL does not imply that ISNATUR qualifications are recognised by regulators or professional bodies in any jurisdiction.
7A.9 ISNATUR is not responsible for decisions taken by third-party regulators, employers or professional associations regarding recognition of prior learning or qualifications.
8. Certification
Certificates or diplomas are issued only when:
- academic requirements are met; and
- fees paid in full.
9. Student Conduct
Respectful behaviour is mandatory in classes, forums and communications.
Serious misconduct may result in termination without refund.
10. Intellectual Property
All materials are protected.
You receive a limited personal licence to study.
Recording, redistribution or resale is prohibited.
11. No Guarantees
We do not guarantee employment, income, licensing or regulatory recognition in any jurisdiction.
12. Limitation of Liability
Nothing excludes liability for fraud or death/personal injury caused by negligence.
Our total liability is limited to the fees paid in the preceding 12 months.
13. Data Protection
We process personal data under UK GDPR.
See our Privacy Notice.
14. Force Majeure
We are not responsible for delays caused by events outside reasonable control.
15. Assignment
We may transfer our rights.
You may not without written consent.
16. Third-Party Rights
No rights arise under the Contracts (Rights of Third Parties) Act 1999.
17. Governing Law & Jurisdiction
English law applies.
Courts of England and Wales have exclusive jurisdiction.
SPANISH VERSION / VERSION IN SPANISH
🇪🇸 ISNATUR LTD — TERMS AND CONDITIONS FOR STUDENTS
Part 2: Spanish (informational translation)
In case of discrepancy, the English version shall prevail.
(Online Education — United Kingdom)
1. Who we are
ISNATUR LTD ("ISNATUR", "we", "our") is a company registered in England and Wales, with its seat in Wales.
Contact:
📧 admin@isnatur.com
2. Nature of our services
2.1 ISNATUR offersonline training programsin naturopathy and integrative health sciences.
2.2 Our programs include:
- Professional Programs(e.g., Naturopathy, Medical Botany, Massage);
- More info(e.g., Phytotherapy, Functional Medicine, Lifestyle Medicine);
- Academic Modules(e.g., Physiology, Biochemistry);
- Health Workshops (various)
Delivered in:
- synchronous online(live classes); or
- asynchronous online(recorded content).
2.3 All services are exclusively educational. Nothing taught constitutes medical advice, diagnosis, treatment, or authorization to practice any regulated healthcare profession.
3. Eligibility and accounts
You must be 18 years or older.
Accounts are personal and non-transferable.
We may suspend or cancel your access in case of misuse, non-payment, fraud, academic misconduct, or disrespectful behavior.
4. Contract formation
Your enrollment application constitutes an offer.
The contract is formed only when:
(a) we confirm your enrollment by email; and
(b) we enable your access to the educational platform.
We may reject registrations for legitimate reasons.
5. Pricing, currency, VAT, and payment plans
5.1 Rates may be displayed and charged in:
- USDprocessed via Wise for international students; and
- GBPmanaged through UK accounts (Mettle or others).
5.2 VAT will be applied when legally required.
5.3 Installment payment plans constitute a contractual commitment to pay the full program price.
5.4 Late or failed payments may result in access suspension.
6. Access duration and program changes
6.1 Campus access is granted:
- for the duration of the program;plus
- 12 additional monthsfor review and completion.
6.2 We may make reasonable changes to schedule, instructors, platforms, materials, or assessment methods, provided they do not substantially reduce academic objectives.
7. Cancellation rights in the UK and refund policy
7.1 Legal right of withdrawal
In accordance with UK regulations (Consumer Contracts Regulations 2013), you normally have14 days to cancel.
7.2 Waiver of Withdrawal for Digital Content
When you request immediate access to digital content, you explicitly accept that:
once access has begun, you lose your legal right to cancel.
This consent is collected during the purchase process.
7.3 Refund Policy by Program Type
(a) Enrollment / Registration
Non-refundable, as it covers administrative costs, academic assignment, and place reservation.
(b) Recorded Courses (Asynchronous)
Refundable only before access is granted.
(c) Live or Hybrid Programs
- Cancellation before start: refund minus enrollment fee.
- Cancellation after start: prorated refund for unused portion minus enrollment fee.
(d) Credit Transfers / Recognition of Prior Learning
Non-refundable once the process has begun.
Refunds will be processed within 14 days via the same payment method.
7A. Recognition of Prior Learning (RPL) / Credit transfers
7A.1 ISNATUR may offer an assessment service for prior education or professional experience ("RPL") for potential partial exemptions from a program.
7A.2 RPL is astandalone paid serviceand does not guarantee admission, academic credits, certification, or regulatory recognition.
7A.3 RPL fees cover academic analysis, document verification, and administrative management, and are thereforenon-refundable once the process has begun.
7A.4 The applicant must provide complete and verifiable documentation. ISNATUR may request certified translations, interviews, or additional assessments.
7A.5 RPL decisions are made solely by ISNATUR and are final, except for internal review.
7A.6 The outcome may be:
(a) no credit awarded;
(b) partial exemption;
(c) conditional exemption;
(d) exemption from specific modules only.
7A.7 RPL does not automatically modify the program price unless agreed in writing.
7A.8 RPL does not imply recognition by regulatory bodies, employers, or educational authorities.
7A.9 ISNATUR is not responsible for third-party decisions regarding academic recognition.
8. Certification
Certificates or diplomas are issued only when:
- academic requirements are met; and
- all amounts owed have been paid.
We may require identity verification.
9. Student conduct
Respectful treatment is required in classes, forums, campus, and communications.
Serious misconduct may result in expulsion without refund.
10. Intellectual property
All materials belong to ISNATUR or its licensors.
A personal, limited, and non-transferable license is granted for study.
Recording, redistributing, or reselling content is prohibited.
11. No professional guarantees
We do not guarantee employment, income, legal qualification, or professional recognition in any country.
12. Limitation of liability
Nothing limits liability for fraud or personal injury caused by negligence.
To the extent permitted by law, our total liability is limited to amounts paid in thepreceding 12 months.
13. Data Protection
We process data in accordance with the UK GDPR and our Privacy Notice.
14. Force Majeure
We are not responsible for delays caused by events beyond our reasonable control.
15. Assignment
We may assign our rights.
The student may not do so without written consent.
16. Third Party Rights
These terms do not grant rights to third parties under the Contracts (Rights of Third Parties) Act 1999.
17. Governing Law and Jurisdiction
The contract is governed by the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
Note:
The English text is the governing version and the Spanish version is a courtesy translation.
